At Giga Spin Casino (operated under nl-gigaspin.com), we take your privacy seriously. This Privacy Policy explains what personal information we collect from you, how we use it, who we share it with, how long we keep it, and what rights you have regarding your data.
We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for players in the European Economic Area (which includes the Netherlands), and other relevant regulations.
By registering an account, making a deposit, or using our services, you agree to the practices described in this Privacy Policy.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Giga Spin Casino [Company legal name / registration number as displayed on the site footer] Email: support@nl-gigaspin.com
If you have any questions about this policy or your data, contact our Data Protection Officer at the email above.
2. What Personal Data We Collect
We collect only the information necessary to provide our services, verify your identity, prevent fraud, comply with legal obligations, and improve your experience.
Data you provide directly:
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- Username and password
- Payment details (processed securely by third-party providers – we do not store full card numbers)
- Government-issued ID documents (for verification / KYC when required)
- Proof of address (utility bill, bank statement etc.)
Data we collect automatically:
- IP address and approximate location
- Device type, browser, operating system
- Login times and session duration
- Pages visited and games played
- Deposit/withdrawal transactions (amount, method, timestamp)
- Bonuses claimed and wagering progress
Data from third parties:
- Payment providers (confirmation of successful transactions)
- Identity verification services (for KYC/AML compliance)
- Fraud prevention and responsible gaming partners
3. How We Use Your Personal Data
We process your data for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals and bonus transactions
- To verify your identity and age (legal requirement for gambling services)
- To prevent fraud, money laundering and underage gambling
- To provide customer support
- To send you important service messages (account security, bonus expiration, withdrawal status)
- To send promotional offers (only if you have given explicit consent)
- To analyse site usage and improve our services
- To comply with gambling regulations and respond to lawful requests from authorities
4. Legal Basis for Processing
We rely on the following legal bases under GDPR:
- Performance of a contract – to provide gambling services you requested
- Legal obligation – age verification, AML/KYC, responsible gambling reporting
- Legitimate interests – fraud prevention, service improvement, basic analytics
- Consent – marketing communications (you can withdraw consent anytime)
5. Who We Share Your Data With
We do not sell your personal data. We share it only when necessary:
- Payment processors and banks (for transactions)
- Identity verification and KYC/AML service providers
- Licensed gambling regulators or law enforcement (when legally required)
- IT and hosting providers (under strict data processing agreements)
- Responsible gaming and player protection organisations
- Professional advisors (auditors, lawyers) under confidentiality
All third parties are contractually obliged to protect your data and use it only for the specified purpose.
6. International Data Transfers
Some of our service providers are located outside the EEA (e.g., cloud hosting, payment gateways). When we transfer data outside the EEA, we use appropriate safeguards:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions (where applicable)
- Binding Corporate Rules (for intra-group transfers)
7. How Long We Keep Your Data
We retain your data only as long as necessary:
- Account data: while your account is active + 5 years after closure (legal/tax/AML requirements)
- Transaction records: 10 years (gambling and financial regulations)
- Marketing consent data: until you withdraw consent
- Anonymised analytics data: indefinitely (no personal identifiers)
After these periods, data is securely deleted or irreversibly anonymised.
8. Your Rights Under GDPR
As a data subject in the EU/EEA you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data (subject to legal retention obligations)
- Restrict processing
- Object to processing (including marketing)
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise any of these rights, email support@nl-gigaspin.com with your account details. We usually respond within one month.
9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve functionality, analyse usage, and (with consent) show personalised ads. You can manage preferences via our Cookie Banner or browser settings.
For details see our separate Cookie Policy (linked in the site footer).
10. Security of Your Data
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction, including:
- Encryption in transit and at rest
- Access controls
- Regular security assessments
- Secure payment gateways
However, no method of transmission over the internet is 100% secure – we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted here with a new “Last updated” date. Significant changes will be notified via email or prominent notice on the site.
12. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: support@nl-gigaspin.com Subject: Privacy Enquiry
Thank you for trusting Giga Spin Casino with your data. We’re committed to keeping it safe while delivering the best gaming experience possible.
Play responsibly. 18+.
